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Free School Meals

Important Message for Parents/Carers - 05/03/21

Due to the staggered return of students and mass testing a free school meal voucher will be issued for the days where the pupil is still learning from home and the day that the 2nd lateral flow test takes place.

Year 7 will be issued with a voucher for £9.20 (4 days @ £2.30) 

Year 8 will be issued with a voucher for £11.50 (5 days @ £2.30) 

Year 9 will be issued with a voucher for £13.80 (6 days @ £2.30) 

Year 10 & 12 will be issued with a voucher for £6.90 (3 days @ £2.30) 

Year 11 & 13 will be issued with a voucher for £4.60 (2 days @ £2.30) 


 

Important Message for Parents/Carers - 26/01/21

Please see a guide attached below on how to access your free school meal vouchers.

Following the announcement made by the government regarding free school meals all those eligible will be issued with another voucher on Friday that will be for £60 (£15 per week per child) which will cover the remaining 4 weeks of this half term (18th Jan to 12th Feb).

If you have any questions regarding Free School Meal Vouchers, please call the school on 0121 588 8384.


 

FSM Vouchers – Wonde 

FAQs for Parents

 

Receiving and Using Vouchers 

Has my school sent me a free school meal voucher through Wonde? 

You should have received a voucher for 8 days (6th January 2021 – 15th January 2021) for £18.40 (£2.30 per day) you will receive one of the following: 

• Text message from 'School Meals' 

• Email from 'vouchers@wonde.com' 

 

I am yet to receive a text or email to choose my supermarket choice. 

It looks like your school has not assigned their vouchers yet or your details may be wrong in the school's system. If you have any queries, please contact your school directly via info@phoenix.sandwell.sch.uk.

 

I have made my supermarket choice, but I am yet to receive my voucher. 

There may be a number of reasons for this such as: 

• If you selected your supermarket choice after 12pm that day, your voucher will arrive the following day. 

• You made your supermarket choice after 12pm on a Friday. You will receive your voucher on Monday. 

 

Can I use the voucher online? 

Asda are the only supermarket that currently allows vouchers to be used online. 

 

If I do not spend the whole voucher, can I keep using it until all has been allocated to a purchase? 

Yes, this is correct. If you would like to spend more than the voucher total in one shop then you can pay the remaining balance by another method (i.e. debit card). 

 

How much money will be on my supermarket vouchers? 

The amount allocated is £2.30 per child per day and the current voucher is for 8 days (£18.40) You should receive a voucher for £18.40 for each child that is entitled to free school meals.

 

What happens if I have multiple children at the same school? 

You will receive a voucher for each child.

 

Can I use the voucher on my mobile phone? 

Yes, you can. 

 

I am having trouble using my voucher in-store, what should I do? 

Please contact the supermarkets directly who will be able to help you 

 

Supermarket Information 

What supermarkets are available through this scheme? Currently the supermarkets able to work with vouchers sent directly to parents (i.e. text message and/or email) are as follows: 

• ASDA 

• Morrison’s 

• Tesco 

• Aldi 

• Sainsbury's 

• Iceland 

 

When do the vouchers expire?

Vouchers expire after 12 months of issue, other than Tesco, which is 5 years. Parents can also contact the customer service number on the voucher for an update.

 

£0 Balance queries 

These have always already been spent. We appreciate that it may be hard to keep track of the gift-cards, but if you contact the supermarket directly then they will be able to tell you when and where they were redeemed. 

 

Gift-card not working 

• Check the gift-card has a balance. Often gift-cards do not work because the balance has already been spent. 

• Please ensure the 'Gift-Card' option is selected at a self-checkout. You may also need to remind staff that they are gift-cards and not vouchers. 

 

TESCO 

How to check the balance of a voucher 

Balances can be checked by calling 03450 757 757 

Other queries 

For all other enquiries please call 0800 505555 

 

MORRISONS 

How to check the balance of a voucher When first accessing the voucher it shows the opening balance, you then need to press ‘check balance’ which show an updated balance. 

Other queries 

If you have any queries about the voucher card please call 0344 3815042 or email morrisonsgiftcardservice@bhnetwork.com 

 

SAINSBURYS 

How to check the balance of a voucher 

Balances can be checked by calling 0800 636262 

Other queries 

Contact Sainsbury’s on 0800 636262 

 

ASDA 

How to check the balance of a voucher 

Please use the online balance checker; https://cards.asda.com/ 

Other queries 

https://cards.asda.com/contactus or Phone: 0800 952 0101 

Please note: Asda will only respond to Wonde regarding any gift-card queries. If you require more information about an Asda voucher, please email the gift-card number to support@wonde.com and we will forward this to Asda. Disputing a spent voucher School/parent will need to contact Asda directly on; 0800 952 0101 and select option 2. 

 

ALDI 

How to check the balance of a voucher 

You can check the balance of ALDI Digital Gift Card at the checkout in-store. 

Other queries 

If you have, any queries about the voucher please contact: vouchers@aldi.co.uk 

Please note that you will need to provide the full voucher code and inform them that Wonde purchased the gift-card. 

 

Iceland 

How to check the balance of a voucher 

Please follow the instructions on the link below; https://www.love2shop.co.uk/balance 

Other Queries 

https://www.love2shop.co.uk/customer-support 

 

Are there any restrictions on what the vouchers can be used for? 

 

Asda: Cannot be used in Petrol stations or to purchase tobacco products, stamps, and lottery or phone top-ups. 

 

Morrison’s: cannot be used online or for gift-card or lottery purchases. 

 

Aldi: Cannot be used for the purchasing of gift cards, lottery tickets, scratch cards (or related material), alcohol or anything through ALDI’s website. 

 

Tesco: Cannot be used in petrol stations. 

 

Sainsbury’s: cannot be used in petrol stations, pharmacies, branded gift cards, scratch cards, LPG auto gas, infant formula, tobacco and related products, BT phone cards, E top-up, savings stamps, postage stamps, National lottery products, online delivery charges, concession coffee shops and restaurants 

 

Iceland: cannot be used online or for alcohol. 

Mrs M Bytheway
Phoenix Collegiate
Clarkes Lane,
West Bromwich,
West Midlands,
B71-2BX

T: 0121 588 8384E: info@phoenix.sandwell.sch.uk